Frequently Asked Questions
Everything you need to know about Innersense Organic Beauty products, shipping, and sustainable hair care.
What makes Innersense products 'clean' and 'organic'?
Our products are formulated with certified organic plant ingredients at high concentrations. We strictly avoid sulfates, silicones, parabens, and synthetic fragrances, ensuring every bottle is filled with pure, concentrated nutrition for your hair.
How do I know which products are right for my hair type?
We recommend taking our Hair Quiz on the website or exploring our 'Collections' page, which categorizes products by hair texture and needs, such as fine, medium, coarse, or curly hair.
How long does shipping take and do you ship internationally?
Orders are typically processed within 1-2 business days. Standard shipping within the US takes 3-7 business days. We currently offer shipping to select international locations which can be viewed at checkout.
What is your return policy?
We want you to love your hair. If you are not satisfied with your purchase, you can return products within 30 days of receipt for a full refund, excluding shipping costs. Please ensure items are at least half full.
Are your products safe for color-treated hair?
Yes, all Innersense Organic Beauty products are color-safe. Because we use gentle, plant-based surfactants and avoid harsh chemicals, our formulas help maintain and extend the life of your hair color.
Is your packaging sustainable?
Sustainability is at our core. We use 100% Post-Consumer Recycled (PCR) plastic for our bottles to reduce environmental impact and encourage our customers to recycle their empty containers.